Discreet Free Delivery –

Orders placed before 1pm will be dispatched same day Monday to Friday. After this time it will be dispatched the following working day.

Free 2-5 working day delivery for orders over £50.00.

There are five options for UK delivery:

        – £3.75 for Royal Mail 48 Tracked Delivery usually taking 2-5 working days

        – £5.95 for Royal Mail Tracked 24 Delivery, arrives in 1-2 days

        – £7.50 for UK Mail Next Working Day Tracked Delivery, delivered the next working day (Saturday and Sunday excluded)*

Payment on your statement will appear as LuxLv and the box will arrive plain, inside will be our dispatch note which will be branded.

Any problems with delivery or to enquire about a return then please contact us.

Returns:

We will provide a return address upon your return being accepted.

Unwanted goods 

Any credit for goods returned to us as unwanted will be less a 25% restocking charge, subject to the following conditions:

         – The goods must be unused
         – The goods must be in their original condition & packaging (including shrink wrapping, seals etc)
         – The good must be received by us within 14 days from the day you receive your order

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.

For unwanted goods, the cost of return postage falls to you.

Faulty goods 

We operate a one year returns policy for faulty goods.

Please contact us to return a product for this purpose where you will need to fill a form in.

Please send the item back to us with a note stating the reason for return, the preferred outcome (exchange or refund) and the order reference number for the original purchase. We will exchange the item for you, or credit your account if this is not possible.

Please note that any credit memos or credit on your account will expire after 6 months of being issued.